You were an outstanding restaurant employee and now it’s your turn to be the Supervisor.  Shifting from a task focused job position to a team leading position requires a shift in thinking and communicating.  In this workshop, we will introduce to you the skills that will make you a successful leader whether you have just been promoted or have been a manager for awhile.  You will learn and receive tools on:

• The behaviors of the great and the worst bosses
• Leading with a kindness/servant mentality
• How to grow the respect of your team
• Satisfying your internal and external customers 
• Doer vs Leader Mentality 
• The Self-Fulfilling Prophecy
• Negative Thoughts and Fears 
• Projection of Confidence and Authority
• Keys to Presenting a Strong Leadership Team

1. Holding People Accountable

• People Pleaser vs Effective Leader 
• Setting Expectations Based on Restaurant Standards and Goals
• Communicating the Why’s – What’s In It For Me?  
• Following Up 
• Giving Feedback – Roleplay
• Action Planning for Results

Celeste Young-Ramos, PCR Restaurant and HR Advisor has managed the development of over 800 managers and employee for a national family restaurant team and shares the secrets to restaurant leadership success. 

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